FAQ
Please find the answers to our most commonly asked venue, event and policy questions below. Not seeing the questions/answer you’re looking for here? Please contact us.
A: For detailed information, please visit our Directions & Parking page.
A: While pets are permitted in the park for non-concert days, pets are not permitted during concerts. Certified service animals are permitted and admitted into the amphitheater. Each service animal must remain with its owner and be restrained.
A: Yes, lawn chairs are permitted to be brought into the venue, however, they cannot exceed the size of 35.5” x 26” x 37.4” when fully deployed. Inflatable seating units are not permitted.
Rental chairs will be available for those who do not wish to transport & carry a chair to the venue.
*Subject to change based on artist restrictions. Please refer to the specific event page on the day of the show for confirmation of what is and is not permitted that day.
A: Section & seat numbers listed on lawn tickets are for inventory purposes only. The lawn is general admission and you will be permitted to move about the lawn freely.
A: Yes, a ticket to any amphitheater show throughout the current season will gain you free admission to the current year’s New York State Fair. Tickets from previous years will not be valid for fair admission.
Please note: parking arrangements, shuttling and public transportation adjustments are made to accommodate the NYS Fair. Please visit https://nysfair.ny.gov/your-visit/plan-your-trip/parking/ for specific details.
A: Children 1 and under do not require a ticket, but must sit on a parent’s lap. All children who have celebrated their second birthday do require a ticket for admission to shows.
A: Most parking for St. Joseph’s Health Amphitheater at Lakeview is located in the ‘Orange’ Lot. The ‘Brown’ lot and ‘Pink’ lot may be opened for larger shows. Please follow instructions of Law Enforcement, Parking Team Members and directional signage. For more detailed information, please visit our Directions & Parking page.
Please note: parking arrangements, shuttling and public transportation adjustments are made to accommodate the NYS Fair. Please visit https://nysfair.ny.gov/your-visit/plan-your-trip/parking/ for specific details.
A: Tailgating is prohibited.
A: Parking Team Members will accommodate RV parking needs on a per show basis. Please note: hook-ups and additional services are not available. RVs will not be permitted to expand or set up camp within St. Joseph’s Health Amphitheater at Lakeview parking lots. Overnight parking is not permitted. For a list of local campgrounds with R/V parking & services, please visit http://www.visitsyracuse.com/hotels/campgrounds-cabins/
For RV parking information for shows held during the NYS Fair, visit https://nysfair.ny.gov/your-visit/plan-your-trip/fair-rv-parking/
A: Camping is not permitted on-site, nor is overnight parking. For a list of local campgrounds with R/V parking & services, please visit http://www.visitsyracuse.com/hotels/campgrounds-cabins/.
A: The staff ‘pick’ for a local place to stay is the Sheraton Syracuse University Hotel & Conference Center. For additional recommendations, visit: http://lakeviewamphitheatre.com/where-to-stay/
A: Parking Lots generally open 2-3 hours before an advertised show time. Gates generally open 1-1.5 hours before an advertised show time. Please check the event listing for detailed information in advance of the show.
Please note: parking arrangements, shuttling and public transportation adjustments are made to accommodate the NYS Fair. Please visit https://nysfair.ny.gov/your-visit/plan-your-trip/parking/ for specific details.
A: The West Shore Trail will close at dusk the night before scheduled events. Patrons will not be able to access the venue from this trail.
A: Yes, access to the venue is available through the Lakeview Point Landing to the east of the amphitheater. Reservations are required on show days and can be made via Dockwa.com. For more information, visit https://sjhamphitheater.com/lakeview-point-landing/
A: The venue box office’s opens when the parking lots open on event days. It is open day of show only. Non-event day ticket sales are handled in The Oncenter War Memorial Arena (760 S. State Street | Syracuse, NY 13202).
A: For Will Call pick up, please visit the venue box office. You will need to return to your location in line after picking up tickets to enter the facility.
A: All Access Passes or Backstage Passes are not available for purchase. Visit VIPNation.com to view any VIP packages that may involve a meet & greet or additional access. The venue box office does not sell any meet & greet, backstage or venue passes.
A: Yes, mobile tickets are accepted for entry into the venue. We recommend downloading your ticket in advance to ensure there are no issues accessing your ticket upon arrival.
A: Group sales are generally not available for most concerts as a limited number of tickets are permitted per transaction.
For VIP tickets & amenities, contact Scott Bihl with Live Nation [ P: 315.435.2900 | Email ]
A: Detailed information (including Ticketing Policy) can be found at the Accessibility page.
A: Yes, hearing devices are available from the Guest Services Tent within the venue.
A: Not likely. Most shows begin moving in by 6:00AM and once the decision to move in has been made, the show generally goes on. The amphitheater stage has a large roof protecting it (and most pavilion seating) from adverse weather. Weather is generally not a factor for most shows. You are encouraged to bring rain gear (raincoats/ponchos, boots, compact umbrellas with no plastic or metal tip). Should a performance be changed or postponed due to weather conditions, announcements will be made onsite and through the venue’s social media pages (Facebook, Twitter & Instagram – @StJosephsAmp) with information regarding all of the pertinent details.
A: Cancellations will only occur in the event of extremely severe weather, artist cancellation or an act of God. In the event of a show cancellation, announcements will be made onsite and through the venue’s social media pages (Facebook, Twitter & Instagram – @StJosephsAmp) with information regarding all of the pertinent details. Local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
A: Yes. A dedicated Drop Off/Pick Up area is located within the Orange Lot. Please follow instructions of Law Enforcement, Parking Team Members and directional signage.
- Approach the venue from 690W
- Take Exit & for Fairgrounds/Amphitheater
- Continue straight into Orange Lot, stay in the LEFT lane (labeled on pavement as ‘BUS ONLY’)
- Veer to the left at the top of the hill to continue onto the expedited roadway
- Continue straight until you reach directional staff
- Turn RIGHT to enter the Premier/VIP Parking & Drop Off/Pick Up roadway
- Take immediate RIGHT into the designated Drop Off/Pick Up area
For pick-up, you must arrive at least 30 minutes prior to the end of performances otherwise you may be directed to the pink lot for pick up due to high levels of exiting traffic.
A: Yes. Centro runs an express service from the Centro Transit hub (downtown Syracuse) to the front circle/main gate of St. Joseph’s Health Amphitheater at Lakeview beginning approximately two hours before each event and ending approximately one hour after the conclusion of each event. Exact departure times may vary, please check Centro’s website for detailed information. Regular Centro fares will apply and all Centro passes and transfers will be accepted for this service.
Please note: parking arrangements, shuttling and public transportation adjustments are made to accommodate the NYS Fair. Please visit https://nysfair.ny.gov/your-visit/plan-your-trip/parking/ for specific details.
A: While we are an open air facility, smoking/vaping is not permitted within the pavilion area. Outside of the pavilion, we kindly ask that you smoke/vape away from seating areas – especially if guests around you are complaining. We appreciate your cooperation.
A: Professional camera/video equipment is prohibited without appropriate credentials, per show. SUBJECT TO CHANGE – The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in. Video-recording is never permitted.
A: For a full list of permitted and not-permitted items, please visit our Policies page.
A: All bags will be searched upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle or discard them into the appropriate trash receptacles at the entry gates.
A: If you bring an item to the venue that is not permitted, we do NOT have an item check in on site. Guests will be asked to return said item to their vehicle or discard in the appropriate trash/recycling receptacle.
A: Unfortunately, no. Due to security issues, once you are past the entry gate and your ticket has been scanned, you cannot leave the show and re-enter.
A: Strollers and wagons are not permitted within St. Joseph’s Health Amphitheater at Lakeview due to there being no where for them to be stored. They tend to also become a tripping hazard to other guests.
A: Yes, baby changing stations are located within each restroom building.
A: Yes, St. Joseph’s Health Amphitheater at Lakeview offers a wide variety of concession options through Aramark. Concessions are located on either side of the pavilion and at the top of the lawn.
A: Yes, St. Joseph’s Health Amphitheater at Lakeview offers a wide variety of alcoholic beverages for purchase during your time at the venue, from mixed drinks to wine to beer. Proper identification is required for purchase.
A: St. Joseph’s Health Amphitheater at Lakeview participates in a venue wide recycling program. You will find recycling bins throughout the property. Please recycle whenever possible.
A: Guests are permitted to bring in one (1) factory sealed bottle of water up to one (1) gallon in size for most events. Aluminum bottles, refillable plastic bottles and Camel baks are not permitted unless otherwise noted within the specific event information.
A: Merchandise will be available for all concerts at our Merchandise Stands located on the East Lawn and Hilltop Plaza. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and/or that there are no defects before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
A: Yes, multiple ATMs are located on-site for guest convenience.
A: All concession and merchandise stands take all major credit cards. Additionally, ATMs are located on-site for guest convenience.
A: Permanent restroom facilities are located on either side of the pavilion. Porta-jons are located throughout the facility as well to supplement these locations.
A: Venue security is located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions and concerns. Please do not hesitate to contact our onsite staff if any assistance is needed.
A: Lost persons should report to the Guest Services tent located to the right of the pavilion when facing stage.
A: Items found during an event are taken to the Guest Services tent. After a show, you may inquire about lost belongings Monday-Friday, 10:00AM – 5:00PM (holidays excluded) or call 315-435-8040. Items not claimed by September 30th will be discarded.
A: In the event of an emergency while onsite, St. Joseph’s Health Amphitheater at Lakeview has trained paramedics to assist with any medical issues. A stationed Medical Tent is located near the entrance to the top of the lawn, but any staff member with a radio can dispatch paramedics to the location needed. We have ambulances on site throughout the duration of the event that can transport guests, if needed. Law Enforcement Officers are on site during events as well, in the event additional assistance is needed.
St. Joseph’s Health Amphitheater at Lakeview works closely with County of Onondaga to ensure we are up to date on any dangerous weather or potential crowd-related issues. In the event of a weather-related emergency, we will communicate with guests that are inside the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.
A: Any guest that is violating venue policy or law may be ejected from the facility at the sole discretion of Management.
A: All media inquiries should be submitted directly to Live Nation here.
A: All sponsorship inquiries should be directed to Live Nation for approval. Any handouts or presence onsite needs to be cleared with venue sponsorship. Please contact Jason Radley with questions. If you do not have permission to be onsite, you will be escorted off property immediately.
A: St. Joseph’s Health Amphitheater at Lakeview does not allow weapons of any kind within the venue. No patron will be allowed to enter the venue with a weapon. The venue will not secure weapons and will not take responsibility for any weapons left in vehicles.
A: Please visit our Employment Page for a list of current opportunities.